Terms and Conditions

In this crazy world we live in, even I have to have some terms and conditions, so here goes all the legal stuff that follows is pretty straightforward, but if you have any question please feel free to contact me.

  1. Acceptance of my terms and conditions for my services includes accepting and agreeing to pay fees on time.
  2. Fees must be paid the day of the dog walk or if multiple walks have been agreed, at the end of the period booked.
  3. I reserve the right to stop walking your dog should your dog show aggression towards me or other members of the public and any other dog.
  4. There is an hour window for the time of dog walking to accommodate for any unforeseen circumstances ie: traffic hold-ups.
  5. I will not be held liable for any theft, damage, to your property, injury or illness to your dog.
  6. I have the right to deny or terminate my services for any reason.
  7. Extreme weather may mean a shorter walk in the best interest of your dog. This may apply during extreme hot or cold weather.
  8. I will endeavour to give 24 hours notice if I cannot walk your dog.
  9. Cancellation on the day of the dog walk will incur a £5.00 cancellation fee.
  10. I cannot walk unwell dogs or dogs known to have had infections because of the risk of cross infection with other dogs.
  11. I photograph and video dogs on my walks. These images may be used on social media, but the copyright of all these images remains the property of Tracy Root, The Suffolk Fairy Dog Mother.
  12. For the Health and Saftey of all my dogs, it must be the owner’s responsibility to protect their dog from infectious diseases. Proof of vaccinations against canine distemper, infectious canine hepatitis, leptospirosis, canine a parvovirus and kennel cough.
  13. I will not walk dogs with fleas, as it is the dog’s owners responsibility to keep up to date with worm and flea treatment.
  14. I do not walk dogs with choke chains or electric collars.
  15. Under the Control of Dogs Order 1992, all dogs must wear a collar and identity tag whilst in a public place, with owners name, address, and contact details, even if they are microchipped.
  16. Prior to any new dog walks or holiday stays a visit either here at the dog house or at your home, must be arranged. Only 100% well-behaved dogs that are well socialized well be welcome, this is for the benefit of all parties, owners and dogs.
  17. All owners will fill out an information form, giving vet details and emergency contacts.
  18. No dog listed under the Dangerous Dogs Act 1991 will be accepted.
  19. All dogs must be microchipped.
  20. All dogs over 10 months old must be neutered and any younger dogs must be assessed by Tracy Root.
  21. I will not be liable for any loss or damage to toys, collars, leads, beds tags, or clothing.
  22. Owners will be held liable for any damage their dog has caused during its stay.
  23. I am fully insured and have CRB checks
  24. I have completed 3 Dog first aid courses.
  25. I will not accept any responsibility for any death, loss, injury or illness whilst the dog is in my care. Owners are advised to have insurance, but I do have full Public Liability insurance.
  26. If illness occurs, I will take your dog straight to either your vets or my vets, whichever is closer. I will contact the owner ASAP or the emergency number provided. All costs will be the responsibility of the owner.
  27. All dogs staying must be provided with their own food and feeding instructions. If they run out of food during their stay, I will purchase more and the owner will reimburse me on their return.
  28. A 50% deposit will be paid on booking. If a cancellation is made within 7 days of the stay, there will be no refund.
  29. Full payment will be paid on collection of your dog.
  30. Any medication your dog requires must be provided by the owners and full instructions given.

Well that’s all the legal stuff out the way, can’t wait to look after your dogs.

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